Lean Thinking in Office and Administration environment

Lean Manufacturing

Manufacturing products and delivering services in a Lean way is one thing. However production would have no reason of existance without research and development, sales, supply chain and administrative processes. Each of these processes manage huge amounts of information and contribute to satisfy your customers’ needs. 

When looking closely to non-production activity and time spent, you will observe huge amounts of searching times, rework, checking activity, work backlog, even work delivered that nobody ever looks at.

 

 

 

Applying Lean Thinking to Office and Administrative processes, your organisation will:

  •   Simplify workflows back to the essentials of what its beneficiaries need
  •   Reduce workload and overburden for employees
  •   Clarify roles and responsibilities to avoid overlapping work
  •   Improve on-time delivery reliability and quality
  •   Make multi-department processes (lifecycles) more predictable and error/compliance proof

 

Private companies apply Lean Thinking in Office and Administration, but also more and more hospitals, government institutions and utility players.  Institution specific compliance requirements and the frequently observed absense of true standard work are no obstacle to do so.